The new and improved VHES Results Portal was launched in late 2021 and offers users better ways to access and analyse patient experience data for their health service.
New features include customisable dashboards and reports, PDF report generation functions, more detailed results charts, and ward-level reporting.
Latest results available through the portal include data on Community Health clients who attended a service between November and December 2021. Feedback from 3,416 clients was received via a hybrid electronic QR code and paper-based survey approach, with 86% reporting the community health service had been helpful for their health and wellbeing.
Data collection for Quarter 2 survey categories (Adult Inpatient and Emergency, Paediatrics and Maternity) has now closed. VAHI is working with the survey administrator to finalise results for publishing on the VHES Results Portal in mid-March.
With the addition of the Your Experience of Service and Carer Experience of Service mental health surveys and the redesigned Planned and Emergency Ambulance surveys, the Results Portal will soon feature detailed reporting on an even wider range of healthcare settings. This will help improve health services’ understanding of consumer experiences and enhance the sector’s ability to plan and drive strategies for quality improvement.
Sector consultation and engagement was critical to the development of the VHES Results Portal. While the impacts of COVID-19 have put further consultation on hold, keep an eye out for future opportunities to help us shape and refine the future of the Portal and its reporting capabilities.
For more information on the VHES program, please contact Lauren Jordan, Manager Consumer Experience [email protected]