Ambulance patient transfers
Hospital emergency departments provide urgent care for seriously ill and injured Victorians. The emergency department is the destination for patients arriving at hospital via ambulance.
Tap the buttons below for specific data about the number of patients arriving at hospitals by ambulance and transfer times from ambulance to the emergency department. You can filter by hospital.
Scroll down further for more information about the data (measures).
About the data
The above measures look at:
- patients transported by ambulance
- median transfer time
- percentage of patient transfers within 40 minutes.
About patients transported by ambulance
The total number of all patients arriving at an emergency department via ambulance.
Data excludes non-emergency patient transports.
About patient transfer time
The total time in minutes that it takes from when an ambulance arrives at an emergency department, to the time the patient is transferred to the hospital and handover is complete.
All transfer times are sorted from shortest to longest, and the time that sits in the middle is the median transfer time. The median transfer time is the time in which half of patient transfers were completed.
Data excludes non-emergency patient transports.
Notes
- Data source: Victorian Emergency Minimum Dataset (VEMD). Data extracted on 16 April 2026.
- Apr-Jun 2025 results for Box Hill hospital erroneously include 633 presentations that occurred at and were also reported by Angliss and Maroondah hospitals. The error was only identified after data for the financial year had been finalised and therefore could not be corrected.
- In 2024–25, Northern Health’s emergency department (ED) presentation scope included telehealth (a subset of virtual care) delivered to patients at urgent care centres, residential aged care facilities, correctional facilities, and other emergency departments. From 2025–26, the scope of the Victorian Virtual Emergency Department model was expanded to include virtual care provided to patients at these locations, and therefore these presentations will be excluded from ED performance results. This scope change impacts Statewide and Northern Health’s 2025–26 ED performance results. Comparisons to prior years may not be reliable and affected measures should be interpreted with caution.
- Results for the current financial year are preliminary and may change from quarter to quarter. Final results will be available in November. Results from the previous financial year have been finalised.
- * No results are available.