Ambulance care
97% of patients had positive overall experiences of ambulance care in 2018–19, the same as in 2017–18.
Across the seven Ambulance Victoria regions, almost all patients had positive overall experiences (between 95% and 98%)
97% of patients said they were definitely treated with respect and dignity by the paramedics.
Area for improvement
78% of Aboriginal Victorians had positive overall experiences of care compared with non-Aboriginal Victorians (96%).
Emergency department care
84% of patients said they had positive overall experiences of emergency department care in 2018–19, similar to 2017–18 (83%).
The percentage of patients who had a positive overall experience of care ranged from 69% to 95% across the state’s emergency departments.
79% of patients said the doctors treating them were compassionate.
Area for improvement
58% of patients said they received enough information about their condition and treatment while they were in the emergency department.