Ambulance patient transfers

Hospital emergency departments provide urgent care for seriously ill and injured Victorians. The emergency department is the destination for patients arriving at hospital via ambulance.

Tap the buttons below for specific data about the number of patients arriving at hospitals by ambulance and transfer times from ambulance to the emergency department. You can filter by hospital.

Scroll down further for more information about the data (measures).

About the data

The above measures look at:

  • patients transported by ambulance
  • median transfer time
  • percentage of patient transfers within 40 minutes.

About patients transported by ambulance

The total number of all patients arriving at an emergency department via ambulance. 

Data excludes non-emergency patient transports.

About patient transfer time

The total time in minutes that it takes from when an ambulance arrives at an emergency department, to the time the patient is transferred to the hospital and handover is complete.

All transfer times are calculated from shortest to longest, and the time that sits in the middle is the median transfer time. The median transfer time is the time in which half of patient transfers were completed.

The statewide target is for at least 90% of all ambulance-to-hospital patient transfers to occur within 40 minutes.

Data excludes non-emergency patient transports.


  • Data source: Victorian Emergency Minimum Dataset (VEMD). Data extracted 16 April 2021
  • Presentations arriving by ambulance are not reported for Albury until the previous financial year closes in Q1
  • Results for the current financial year are preliminary and will be finalised in November. Results from the previous financial year have been finalised
  • * No results are available
  • Eastern Health data from mid-March 2021 may be incomplete due to a service interruption which may impact reported statewide, metropolitan and Eastern Health figures. As such, care needs to be taken when assessing results and comparing to prior periods.