Urgent first appointments

A specialist clinic is a unit within a hospital that provides planned, non-admitted services.

An urgent first appointment is where a patient has been referred to a specialist clinic and the clinician determines the patient should be seen within 30 days from the date the referral was received.

Tap the buttons below for specific data about urgent first appointments. You can filter by specialty clinic and health service.

Scroll further down for more information about the data (measures).

About the data:

The above specialist clinic measures look at:

  • first appointments
  • median waiting time
  • 90th percentile waiting time
  • percentage of patients seen within recommended time.

About first appointments

First appointment data is recorded when a first appointment is booked, even if the patient does not attend.

Once referred to a specialist clinic by a GP or other health provider, a patient can only have one first appointment. This is recorded at the specialist clinic they were referred to.

About waiting time

The number of days between the date a specialist clinic receives an urgent patient referral, and the date that patient is first seen by the specialist clinic.

All waiting times are calculated from shortest to longest, and the time that sits in the middle is the median waiting time (or 50th percentile waiting time). The median waiting time is the time within which half of the patients attended their first appointment.

The 90th percentile waiting time is the time within which 90% of urgent patients attended their first appointment.

About percentage of patients seen within recommended time

The proportion of urgent patients who were seen by the specialist clinic within the recommended time of less than 30 days from receiving the referral. The statewide target has not been finalised for FY 2021/22 at the date of publication.


  • Data source: Victorian Integrated Non-Admitted Health Dataset (VINAH). Data extracted 18 October 2021
  • Results for the current financial year are preliminary and will be finalised in November. Results from the previous financial year have been finalised
  • * No results are available
  • Data for Q1 (Jul - Sep 2021) is incomplete due to an IT vendor service interruption. As such, care needs to be taken when assessing results and comparing to prior periods
  • No results available for Bass Coast Regional Health, Alfred Health, Bairnsdale Regional Health, Colac Area Health, Djerriwarrh Health, Gippsland Southern Health, Castlemaine Health, Portland District Health, Peter MacCallum Cancer Centre and Royal Children's Hospital
  • Western Health and Djerriwarrh Health Services voluntarily amalgamated on 1 July 2021. The former Djerriwarrh Health Services is presented as Western Health BM&M (where 'BM' denotes Bacchus Marsh and 'M' denotes Melton). Care needs to be taken assessing results and comparing to prior periods.