A series of VAHI-led virtual ‘drop-in’ training sessions are getting Victorian health services up to speed with the new and improved Victorian Healthcare Experience Survey (VHES) reporting portal, offering them better ways to access and analyse patient experience data.
The half hour sessions have focused on different aspects of the reporting portal including accessing interim and published results, exporting data, using the data explorer tool and how to access open ended comments.
Fiona Mouritz, Consumer Experience Lead at Peter MacCallum Cancer Centre, said the drop-in sessions have been a great help in her role.
“I took over reporting on Peter Mac’s VHES results and was unfamiliar with the portal at the beginning,” Ms Mouritz said. “The information sessions provide information at the right time, and the team clearly explained the functions and what’s available in the portal.
“It helped amazingly and provided a safe space to discuss what I didn’t know and be guided on how to find it.”
The sessions have also provided an opportunity for health services to engage with VAHI’s consumer experience team on a more regular basis and develop a better understanding of what they can extract from the portal.
“The consumer experience team are very helpful and very good communicators. They were available to meet with little notice and gave practical advice.”
The sessions have further strengthened VAHI’s relationships with the sector, facilitating a better understanding on the type of information health services need and how they report consumer experience information within their services.
VAHI will be running additional virtual sessions for Mental Health Services, aligning with the recent release of the Your Experience of Service (YES) and Carer Experience of Service (CES) results.
For more information about drop-in sessions or about the VHES program in general, please contact Patient Experience Manager Lauren Jordan at [email protected]